IT Service Management Agreement
We provide high quality IT Management Services to our clients that includes
- 24/7 Data-Center Monitoring& Support- Server, Storage, Data Backup, IT Security& Network Protection.
- 24/7 End user workstation Monitoring & Support- Laptops, Desktops, Printers, Windows Update Services, Security Patch Management.
- Malicious Email, Virus Detection & Removal.
- Monthly System Health Reports- Restore Audits.
- Multi-Vendor Support- Understand & supports heterogeneous IT environments.
We at Genesis is proud to state that 95% of the calls are closed without escalation. We provide multi-lingual support for 24 / 7 / 365.