GEN is
eager for you to be successful in your implementation
of the products that we provide. As our client
base has expanded, so too have the methods
by which we can provide various types of support.
Examples of the variety of approaches available
include:
Dedicated
Technical Support Manager who will work with
you on the phone or via email.
Thorough
Self-help
materials
created by
our Documentation
Team or listed
in our Knowledge
Base.
Helpful
Tip Sheets
designed
for faculty
and students
wishing
to get
started
or to
deepen
their
understanding
and application
of the
GEN product.
Account
Managers,
who will
assist
you and
act as
your advocate
within
GEN.
Since
different people prefer different approaches
to product support, we have tried to offer
a variety of ways to get your questions answered
or your product issues resolved.
